Frequently Asked Questions
Ordering & fitment
How do I make sure I'm ordering the correct part?
Match the manufacturer part number to your equipment or the part you're replacing. If you're not 100% sure, send us the part number and your equipment details before you buy — a real parts person will verify compatibility for free.
Are your parts genuine?
Yes. All products are new and unused unless specifically listed otherwise, and every listing is identified by brand and manufacturer part number. Manufacturer names are used for identification only — see our Legal Notice for details.
Can you find a part that isn't on the site?
Often, yes — sourcing hard-to-find parts is what we've done since 2019. Send us the part number and we'll check our supplier network.
Shipping & delivery
How fast do you ship?
In-stock parts ordered by 6:30 PM ET, Monday–Friday, ship the same business day from Arden, North Carolina. Special-order and non-stock items typically add 1–2 business days — we'll tell you before that happens.
What shipping options do you offer?
UPS, FedEx, and USPS services. Typical transit after your order ships:
- Next Day Air: 1 business day
- 2nd Day Air: 2 business days
- Ground: 1–5 business days
- Economy / Standard: 3–7 business days
Enter your ZIP in the "Check shipping time to your area" box on any product page to see live rates and arrival dates for that part.
Do you ship internationally?
Yes. Rates and delivery times vary by destination and show at checkout. International customers are responsible for any duties, taxes, customs, or brokerage charges required by their country or carrier.
What if my order is freight / oversized?
Large items may ship via LTL freight. We'll contact you with delivery details before dispatch. Freight deliveries are typically curbside; lift-gate or inside delivery may add carrier fees, which we quote up front.
What if my package arrives damaged or something is missing?
Inspect your order on delivery and contact us within 48 hours. Photos of the part and the packaging help us file the carrier claim and get a replacement moving fast.
Returns & warranty
What is your return window?
Eligible items may be returned within 30 days of receipt. Request a Return Authorization (RA) number first using the form on our Returns page — please don't ship anything back without one.
Do you provide return labels?
In most cases, yes — a free USPS return label once your return is approved and an RA is issued.
What condition must returns be in?
New, uninstalled, undamaged, and in saleable condition with original packaging. Installed or modified products can't be accepted. Original shipping charges are non-refundable.
Are any items non-refundable?
Yes — special-order items and electronics are non-refundable. Some products may be designated non-refundable prior to purchase and require authorization.
Is there a restocking fee?
A 20% restocking fee applies to eligible returned merchandise. Defective or wrongly-shipped items are handled at no cost to you.
Do parts come with a warranty?
Parts carry the manufacturer's warranty where offered. If a part fails in service within its warranty period, contact us with your order number — we'll walk you through the claim.
Payment & business accounts
What payment methods do you accept?
All major credit and debit cards, plus the express options shown at checkout (Shop Pay, PayPal, Google Pay, and others depending on your device). Every payment is processed over an SSL-encrypted connection — we never see or store your card number.
I'm tax-exempt / buying for a business. How do I set that up?
We support tax-exempt purchasing for qualifying businesses. Contact us with your business name, state, and resale/exemption certificate, and we'll set up your account so qualifying orders check out tax-free.
What are your business hours?
Our team is available Monday–Friday, 6:00 AM – 10:00 PM ET by phone and live chat. Email is answered around the clock as we're able.
What's the fastest way to reach support?
Call +1 (855) 994-4114 during business hours, use the chat bubble at the bottom-right of any page, or email support@speedysparts.com anytime.